Shipping Policy

Last updated: September 30, 2026

Here's everything you need to know about when and how your Again order reaches you.

1. Where we ship

We ship to addresses in the United States and to the other countries offered at checkout. If your country isn't listed at checkout, we can't deliver there yet.

2. Shipping costs

Free Premium Shipping (tracked) on orders of $50 or more. Every order that includes a pair of shoes qualifies.
Standard Shipping: $4.95 on orders under $50 (for example, accessories on their own).

The exact shipping cost is always shown at checkout before you pay.

3. Processing time

We prepare your order and hand it to the carrier within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed on a weekend or holiday are processed on the next business day.

4. Delivery time

After your order ships, delivery usually takes 7–12 business days. That makes the total time from order to delivery about 8–15 business days. Deliveries outside the United States can take longer.

These are estimates. Busy seasons, carrier delays, weather, holidays and customs checks can add time.

5. Tracking

As soon as your order ships, we email you a tracking link. Tracking can take a few days to show movement after the parcel leaves our logistics partner. You can also track your order here.

6. Multiple parcels

If you order more than one item, your order may arrive in more than one parcel. You're never charged shipping twice.

7. Shipping protection

You can add optional shipping protection in your cart before checkout. It covers parcels that are lost, stolen or damaged in transit. It is non-refundable.

8. Customs, duties and taxes

For orders delivered outside the United States, your local authorities may charge import duties or taxes on delivery. These aren't included in our prices or shipping costs and are paid by the customer.

9. Delivery address

We ship to the address you enter at checkout, so please check it carefully. If you spot a mistake, contact us right away. We can change the address only before your order ships.

10. Delivered, delayed or lost parcels

Once the carrier marks a parcel as delivered, delivery is complete. If you can't find it, check with neighbours and your local post office, then contact us and we'll help you open an investigation with the carrier.

If your tracking hasn't updated for a while or your order hasn't arrived within 20 business days of shipping, email us with your order number and we'll find it or arrange a solution.