Questions, answered

The offer, sizing, shipping and returns, in plain English. Can't find it? Send us a message.

The offer

How does buy 1, get 1 free work?

Pick 2 pairs on any style. You pay for one pair and the second is free. Mix any colours and sizes, even two different styles. Handy for keeping one pair at work and one at home.

Can I mix colours and sizes?

Yes. Pick a colour and size for each pair on the product page, or add pairs of different styles. The discount is taken off automatically in your cart: every second pair is free, and 3 pairs are $99.95.

How do I pay?

You'll see every payment option available to you at checkout. Payments are encrypted and handled by Shopify's secure checkout.

Sizing and fit

Which size should I order?

Most people order their usual sneaker size. If you're between sizes, or your feet swell by the end of a shift, go with the larger size. Our size guide has the measurements.

My feet swell during a shift. What should I do?

Measure your feet at the end of the day, when they're largest, and if you land between two sizes choose the larger one. For more room across the toes, Again Shift and Again Clog have a wide toe box, and Again Wide is an extra-wide fit for men. See our wide fit and swelling feet edit.

Do you make wide sizes?

Width isn't a separate option on our styles. If you usually need more room, start with Again Shift or Again Clog (wide toe box), or Again Wide for men, all in our wide fit edit. Not sure? Ask us before you order.

Do you make men's shoes?

Yes. See men's styles. Again Lift is unisex and lists both sizes, for example W 8 / M 6.

Shipping and returns

How much is shipping?

Shipping is free on every US order, with no minimum. You'll get a tracking link by email as soon as your order ships.

How long does delivery take?

Orders ship within 1 business day. Estimated delivery is 4–7 business days after that. Each product page shows an estimated delivery date before you order.

How do I track my order?

Use the tracking link in your shipping email, or log in to your account. Our track your order page walks you through it.

What if they don't fit?

Send them back within 30 days. The details are on our shipping and returns page.

How do I start a return?

Send us a message with your order number and the pair you'd like to return, and we'll reply with the next steps.

The shoes

Which style is right for me?

Long shifts on your feet: Again Shift or Again Glide. In and out all day: Again Slip-On or Again Clog. Need more room across the toes: Again Shift or Again Clog, or Again Wide for men (see our wide fit edit).

Are these medical shoes?

No. Again shoes are everyday shoes made for standing all shift, not a treatment for any condition. If foot pain doesn't go away, see a doctor or foot specialist.

Will they fix my foot pain?

We can't promise that, and no shoe honestly can. What we can tell you is which style has which part: a cushioned heel (Again Shift), built-in arch support (Again Clog), and room for your toes (Again Shift, Again Clog, and Again Wide for men). If pain keeps coming back, see a doctor or foot specialist.

Are they slip-resistant safety shoes?

Several styles have a grippy rubber sole, but we don't sell Again as certified slip-resistant or safety footwear. If your workplace requires certified shoes, check that rule before you order.

How do I clean them?

Wipe them with a damp cloth and a little mild soap, then let them air-dry away from direct heat. We don't recommend the washing machine or the dryer.