Refund & Return Policy

Last updated: September 30, 2026

We want your Again shoes to feel right. If they don't, you have 30 days to send them back. Please read this policy before you order. By placing an order on again-footwear.com, you agree to it.

1. Return window

You can return shoes within 30 days of delivery. There is no restocking fee.

2. Condition of returned shoes

We accept shoes that are:

unworn outdoors, clean and undamaged (trying them on indoors on a clean floor is fine)
returned with their original box and any insoles, laces or extras that came with them
returned after we've confirmed your return by email (see "How to start a return")

If shoes come back worn outdoors, dirty or damaged, we may refuse the return or reduce the refund to reflect their condition.

3. What can't be returned

Insoles that have been used
Shoes worn outdoors or damaged through use
Optional shipping protection, which is non-refundable

4. How to start a return

Email info@again-footwear.com or use our contact form with:

your order number
the pair(s) you'd like to return and the reason
your full name

We'll reply with the return address and next steps. Please don't send anything back before we confirm, because parcels sent to any other address can't be processed.

5. Return shipping

You pay the cost of shipping your return. We recommend a tracked service, because we can't refund a parcel we never receive. For returns from outside the United States, you're also responsible for any customs paperwork, duties or fees.

6. Wrong size?

Tell us when you get in touch. We'll help you pick the right size and explain how to exchange your pair.

7. Damaged, defective or wrong item

If your shoes arrive damaged, defective or aren't what you ordered, contact us within 14 days of delivery with your order number, clear photos of the shoes and the box, and a short description of the problem. We'll send a replacement or give you a refund at no cost to you, including any return shipping we ask you to arrange.

8. Multi-buy offers and free pairs

If your order used an offer such as buy 1, get 1 free or a 3-pair price and you return part of it, the discount is recalculated on the pairs you keep. Your refund is the amount you paid minus the regular price of what you keep under the offer that still applies. For example, if you keep only one pair from a buy 1, get 1 free order, that pair is charged at its regular price. Message us before you send anything back and we'll tell you the exact amount.

9. Refunds

Once your return arrives, we inspect it and email you the result. Approved refunds go back to your original payment method. Your bank or card provider may take 5–10 business days to show it. Original shipping charges and optional shipping protection are not refunded.

10. Cancellations

Want to cancel? Contact us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once it has shipped, we can't stop it, but you can return it under this policy.

11. Failed delivery or incorrect address

If a parcel comes back to us because the address given at checkout was incomplete or incorrect, we'll contact you to confirm the right address and arrange redelivery, or offer a refund minus the shipping costs we incurred.

12. Your statutory rights

This policy doesn't affect any rights you have under the consumer protection laws that apply to you.

13. Changes to this policy

We may update this policy from time to time. The version published on this page when you place your order applies to that order.