Shipping and returns
Free shipping on every US order, and 30 days to make sure they're right.
Shipping
Getting your shoes to you
Every US order ships free.
- Cost
Free on every US order. No minimum.
- Processing
We get your order ready and hand it to the carrier within 1 business day.
- Delivery
Estimated delivery is 4–7 business days after your order ships. Each product page shows an estimated delivery date before you order.
- Tracking
As soon as your order ships, we email you a tracking link. See track your order.
- Where we ship
We ship to US addresses. Outside the US? Contact us before you order.
- Shipping protection
You can add optional shipping protection in your cart before checkout.
Returns
30 days to make sure they're right
If they don't work for you, we'll help you send them back.
- Return window
You have 30 days to send your shoes back.
- Starting a return
Send us a message with your order number and the pair you'd like to return. We'll reply with the next steps.
- Wrong size?
Tell us when you get in touch and we'll help you find the right size.
- Multi-buys and the free pair
Returning one pair from a 2- or 3-pair order? Message us first and we'll explain how it works for your order.
- Return shipping
We'll confirm any return shipping cost when you start your return.
- Refunds
Refunds go back to your original payment method. We'll email you once your return has been processed.
Questions about an order?
Send us your order number and we'll look into it.